MOOD is an ecommerce platform ("platform") that is owned and operated by Tran Global Group Inc. ("MOOD," "we," "us," and/or "our") and is located at www.getmood.co. ("the Site"). MOOD provides cannabis and cannabis related products and services ("Products," "Our Products" “Services”) to eligible consumers throughout Canada and the US.  All of your dealings with MOOD and www.getmood.co. website are governed by this Privacy Policy ("Policy"). If you do not agree to abide by this Policy or our Terms of Use do not use or access the Services.  MOOD is committed to protecting your right to privacy. We treat your personal information with the utmost respect and operate in strict accordance with all privacy legislation. Please take the time to familiarize yourself with this Policy as it outlines how we collect, use, disclose and protect your personal information. We also recommend that you periodically review this Policy as it may be altered or updated from time to time.


For the purpose of this Privacy Policy “personal information” is information about an identifiable individual, business, agency or corporation who is a merchant, member, or user accessing our platform or our site. "Personal information" may include, without limitation, your name, telephone number, mailing address, e-mail address, age, member number and password and certain demographic information.


As a valuable member of our platform, your personal information will not be collected, used or disclosed without your consent. We only collect information that we need to provide services to you and to administer our platform. We collect your personal information through:

  • Your enrollment in our platform; Your activity on our website www.getmood.co and other online activity; Contests, Surveys; Your use of our platform. The type of personal information we collect includes your name, mailing address, home telephone number and e-mail address. At times we may ask for your birth date to verify eligibility to access our website and to further facilitate the automatic connection and/or enrollment of your MOOD account. We also ask you to choose a password to verify your identity, and a unique question related to your password. We may also ask for your cell number and secure messaging service number, but providing this information is optional.

We do not collect the personal information of individuals under 18 years of age and only collect a limited amount of personal information from Members who are under the age of majority in the province in which they reside. For further details please visit our Terms and Conditions at www.getmood.co/terms.  We collect, use and disclose your personal information for the following purposes:

  • To set up and administer MOOD’s platform including ongoing management of accounts, and to accurately record orders; • To process and facilitate shipping of orders; • To allow you to participate in promotions and contests; • To communicate with you and to deliver our electronic newsletter; • To understand your needs and preferences, and to provide you with products and services that meet your needs; • To recommend the products and services of MOOD , our Sponsors and partners or the products and services of third parties we select that may be of interest to you; • To provide you with special offers and rewards from MOOD , our Sponsors and participating merchant partners; From time to time we may use third party service providers to process or handle personal information on our behalf. A third party service provider is someone other than MOOD and any of our respective subsidiaries or affiliates. Some of our third party service providers may be located outside of Canada and subject to foreign legislation. As a result, your personal information may be accessible to regulatory authorities in accordance with the law of these jurisdictions. When personal information is provided to our service providers, we require them to protect the information in a manner that is consistent with this Policy. You may withdraw your consent at any time by giving us reasonable notice.


By providing us with your personal information, we assume that you consent to our collecting, using and disclosing this information for the purposes described in this Policy. At any time you may withdraw your consent by giving us reasonable notice.

We may ask you for contact information such as your telephone or email address which we may keep and use this information as well as disclose it to our Sponsors and rewards partners so that we or our third party suppliers may contact you directly through these channels for the purpose of marketing including telemarketing. For greater clarity, "we" includes subsidiaries, affiliates and joint ventures. This consent will also apply to our -Sponsors, reward partners and any other companies that form a part of or join MOOD in the future. Your consent to this is not a condition of doing business with us and you may withdraw it at any time by following the instructions below. You may contact us regarding any telemarketing issues by emailing us at hello@getmood.co.

We will not collect, use or disclose your personal information without your consent unless it is necessary to do so by law, for example in response to a court order or subpoena, to detect and prevent fraud or other criminal activity, or to comply with our legal and regulatory requirements.

We will obtain your consent before using or disclosing personal information for a purpose that has not been specified in this Policy, unless the new purpose is required by law.


Subject to legal, regulatory and contractual requirements, you may withdraw your consent to our collection, use or disclosure of your personal information at any time by giving us reasonable notice. Depending on the circumstances, however, withdrawal of your consent may impact on our ability to provide you or to continue to provide you with some of the privileges, discounts, and credits related to MOOD.

You cannot refuse our collection, use and disclosure of information required by third party service providers essential for the administration and management of the Program.

You can tell us at any time to stop using information about you to promote our products and services or the products and services of third parties we select. If you wish to withdraw consent as outlined in this Policy, you may do so at any time. We will act on your instructions as quickly as possible but there may be certain uses of your information that we may not be able to stop immediately.


We do our utmost to protect and safeguard your personal information using physical, electronic and procedural measures appropriate to the sensitivity of the information, including safeguards to protect your information against loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

We retain personal information in accordance with this Policy, legislative requirements and documented guidelines and procedures established by MOOD.  Our employees may require access to your personal information in order to set up and manage the Program.  Employees are required, as a condition of employment, to conform to all privacy policies and procedures.

We will only keep your personal information for as long as it is required to fulfill the purposes for which it was collected. We may retain your information for a certain amount of time after you cease to be a Member, but only for so long as it is required for us to have the necessary information to respond to any issue that may arise at a later date.


Cookies may be used by our web server to automatically recognize you as a registered visitor, where you have indicated your preference to be automatically logged in. You can disable cookies using your Internet browser’s settings. Please consult your browser’s help function for information on how to disable cookies. Note that if you disable cookies, certain features of our website will not function properly. We use pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner. These files enable our ad management partner to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website.

The cookie was placed by us, or by another advertiser who works with our ad management partner. With the use of cookies, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.


Our website located at www.getmood.co may contain links or references to other websites to which this Policy does not apply. For example, when you click a link to take advantage of other third party services, our website may indicate that you are leaving www.getmood.co and using a third-party website for those purposes. Please be advised that these sites are not owned or controlled by MOOD and as such we have no control over their use or how they are administered. When providing personal information on other websites not controlled or owned by MOOD we encourage you to read the privacy policy of those sites.


This Policy may be amended from time to time to ensure the protection of your personal information and compliance with privacy legislation. If we make any substantial changes, we will notify you by posting a notice and the revised Policy on the www.getmood.co website.


If you have a general question or you have a concern regarding this Policy or would like to access or update your personal or account information, please contact us by email at hello@getmood.co. Please indicate clearly the information that you wish us to review or have changed. We will endeavour to reply to your request as soon as reasonably possible. If you have a sensory disability, please let us know and we will work to accommodate your needs.